Thank you for shopping with THE LUXURY LOUNGE. We are committed to providing authentic, premium Korean skincare products and ensuring a pleasant shopping experience for our customers.
Due to the nature of skincare and cosmetic products, we do not accept returns, exchanges, or refunds for products once purchased, unless:
Any issues must be reported to us within 24 hours of receiving your order, together with clear photographs of the product and packaging. Claims submitted after this period may not be eligible for replacement or refund.
For hygiene and safety reasons, products that have been opened, used, or tampered with are not eligible for returns or exchanges.
By placing an order with THE LUXURY LOUNGE, you acknowledge and agree to our Return & Refund Policy.
If you have any questions regarding these Refunds and returns policy, please contact us through our official customer support channels listed on our website.
The Luxury Lounge
WhatsApp: +94 74 180 2874
Email: info@theluxurylounge.com
Website: www.theluxurylounge.lk
