SHIPPING POLICY

Thank you for shopping with THE LUXURY LOUNGE. We are committed to delivering your order safely and efficiently. Please read our shipping policy below.

ORDER PROCESSING TIME

Orders are typically processed within 1–3 business days, depending on order volume and payment verification.
Once your order has been dispatched, you will receive an email containing your shipment tracking details.
Delivery time is generally 1–3 business days from the date of dispatch, excluding weekends and public holidays. Delivery times may vary depending on your selected payment method and delivery location.

DELIVERY CHARGES

Standard Delivery Charge: LKR 450.00

Delivery charges are subject to change and may vary depending on promotional offers, delivery location, or courier rates.

SHIPPING NOTIFICATIONS

Once your order has been confirmed and dispatched, you will receive a shipping confirmation email with the complete invoice for your order.

DAMAGED OR DEFECTIVE ITEMS

We take great care in packaging every order. However, if you receive a damaged or defective product, please notify us within 24 hours of delivery.

To process your claim, please provide:

Clear photographs of the damaged or defective product.
Photographs of the external packaging (if applicable).
Your order number.

If the product is confirmed to be damaged or defective upon delivery, THE LUXURY LOUNGE will arrange a replacement at no additional cost to you, subject to our return and refund policy.

For assistance, please contact our Customer Support team through the contact details provided on our website.

INTERNATIONAL SHIPPING

At present, THE LUXURY LOUNGE ships exclusively within Sri Lanka and does not offer international shipping.

RETURNS & EXCHANGES

Please refer to our Return & Refund Policy for detailed information regarding eligible returns, replacements, and exchanges.

CONTACT US

If you have any questions about this Shipping Policy or how we handle your personal information, please contact us.

The Luxury Lounge

WhatsApp: +94 74 180 2874

Email: info@theluxurylounge.com

Website: www.theluxurylounge.lk